Complaint: Canceled / Delayed / Overbooked Code share route change - refund or pay extra fees - crazy
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  #20  
Old Apr 22, 2009, 4:46 PM
FortressDVD FortressDVD is offline
 
Join Date: Apr 2009
Posts: 6
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so who ever recommended i file a complaint with DOT was right,, i submitted an online complaint last night and just received a call from Delta Airlines Executive Services, who received the complaint from DOT

The lady, who was very nice, apologized and told me i should absolutely not have to pay any fees and they are very sorry and its inexcusable that they did not notify me of the changes months ago.

She is rebooking my flight today and will email me new schedule by end of day on AeroMexico direct from LAX.