One other thing.. when the trip is all over, I hope you will write to your congressman/senator and highlight your treatment. Also write to Delta and ask for an explanation. If only one rep had told you that you had to pay, you could pass this off as a training issue or mistake by an employee. The number of people who repeated that you had to pay, including a supervisor suggests that there is a systematic attempt by Delta to rip off it's customers and should be more thoroughly investigated. Well done for your dogged persistence and exposing these thieves..
|