Refund!
So I've been VERY persistent. I've e-mailed about 12 times (no lie) and was offered vouchers yesterday. I called and asked if it would be in lieu of a refund and the kind employee I talked to gave me the number for headquarters which you can use to get customer service on the phone. I asked to talk to my agent. I was told she would call me back. I waited an hour and called again. I was told they get 24-48 hours to call back. I figured I would wait it out. I e-mailed again and made it clear I was refusing the voucher because a) why would I want to fly with them again, and b) I wanted the money.
I got an e-mail today and was told we were getting a refund. However, I wasn't told the amount and it was mentioned that the credit was being placed on only one of our cards. So it's a start. Of course I e-mailed again and I will keep you all updated.
Anyway, here is the number four headquarters. Do not press 1 for a touch tone phone. Just wait until reception picks up and be polite.
817-963-1234
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