What in the world does your husband being deployed have to do with Continental's customer service people following the rules? You mentioned it in 2 out of your 3 posts. Are we to believe the wife of an Air Force employee is above the rules? I agree that you received wrong information but compounding 1 error by then breaking the rules of the ticket is no better.
BTW, this is the kind of management that is running these babys. Pretty hard to deal with jerk managers and "guests" (my new word for customers) that have a chip on their shoulder. More and more happy as each day goes by that I quit.
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