I've got an extra pair of glasses I can mail you, Jim, if you can't see it. I'll be happy to send 'em out.
In the very first paragraph of the review link I provided, the passenger is already complaining about how to contact Air New Zealand. No mention that he is the idiot who forgot his phone, just blaming an airline for how the contact is to be made.
He then gets into name calling after finally reaching someone.
He then goes into a spew about his flight issues but fails to say they did a good job getting him and 4 other people on another airline with no waiting in lines for reissuing tickets. He then has the audacity (sp?) to blame NZ after the fact cuz he had no paperwork showing his itinerary.
He then calls another employee a female dog and complains about his phone conversations.
After which he gets ahold of superwoman who can apparently check 2 different airline's lost articles in every city over the past 3 months in just a few keystrokes. That, to me, is the best part. No way in the world this employee gave this guy correct information. These items that are found are logged MANUALLY by each city and then either sent to a central area after a certain amount of time of donated to a designated orginazation.
In fact, there was a period of time that the airline I worked for was so fed up with lost articles that management said to just get rid of them. We didn't have the staff to deal with the paperwork and phone calls received. Didn't last long but it was a great time to be working there.
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