I actually feel sorry for the good employees, which appears like you are or were. But the airlines whole operating system is a piece of crap. When I say, they should all go out of business, I think that the present airlines should go out of business and new ones will assuredly pop up, and they would operate in a more efficient manner that would be better for both the passengers and employees.
As far as my situation goes, Amex would not agree with me because it was something that was said over the phone, and there is no paper trail. When quoted anything, make sure they put it in paper and get as much info as you can on that paper: agents name (not just their first name either. If they have my whole name, why can't they give me theirs), agent's number, quoted price, what the price includes, all taxes, etc.
I even asked them for a breakdown of the taxes, and an accounting of where each penny went. Of course, they couldn't supply it, because it's probably in some executive's pocket and not where they said it went.
|