Well, here we have a passenger who has been allocated a connection which the airline knows that they have failed to meet consistently. He has attempted to be pro-active in preventing problems and sought a solution and the airline has responded by trying to turn it into a "revenue opportunity" and this from one of supposedly "better" airlines, Continental. Whilst Corbel, we can agree that some ATC problems are not the fault of the airlines (although that is somewhat debatable, as since de-regulation, airlines have created massive hubs and then concentrated too many flights into tight time slots, and that is something they control). Here a passenger has done the research and identified a specific problem with this connection and asked the airline to help prevent the problem. The airline falls back on pathetic attempts to get more money from the passenger.
I would write to customer services and ask them to review this situation. Put as much detail as you can about the pattern of late arrivals and what your proposed solution is.. which flight you would like to be transferred to. I think this is a reasonable request and there may be a chance that someone is left working in an airline with an ounce of common sense and a desire to help the passenger. I know this is unlikely, but there are still a few airline employees left who care what happens to the passenger.. they are just hard to find.
Lastly, whilst
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The thought of being strangled on the airport
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is horrible, it can be better than the alternative, if you ever fly with Delta!!
