40 minutes before flight time is not early, have to admit that. Driver was late, traffic was bad, whatever. Bottom line is here we are, let's get on the plane.
If you flying out of FLL, the cutoff time there is 45 minutes to check in, whether you have luggage or not. 30 minutes at all the other Florida airports for Spirit.
So, don't know when you say you arrived 40 minutes early if you mean pulling up to the curb or actually initiating check-in. Either way, who cares? You're here.
I'll assume you're not at FLL. 10 minutes should be plenty of time to check-in with your luggage. There should have been zero issues. I would complain to their customer relations dept and the DOT. They are not honoring their own policies if you were denied check-in within their posted limits.
Ok.....you're told you are too late and you want to know what's next. Only option you're given is to fly tomorrow and pay 130usd, each. Unacceptable. You were on time and now you're being told you're late and you need to pay extra. I hope you got the agent's name and talked with a supervisor.
Hubby decided and you agreed he was going to go on and you would see what you could do to expedite your departure. That leads me to believe that you had already checked-in online or at least somehow had boarding passes. If that was the case, I would have sent the son as well. If not, how did your husband check-in?
You mention that Spirit was not honoring the tickets already paid for. As much as it will be a joke for some on here, that ticket is a contract.(which unfortunately for guests, favors the airline) You, according to the check-in agent, were not holding up your end of the terms by showing up for your originally booked flight. The terms then change and a fee is applied. SOP for all airlines. And 130usd change fee sounds pretty low. Most nowadays are 150usd plus any change in fare.
I guess I would pursue it with the airline initially. Trying for some sort of credit for the purchase of the JetBlue tickets. If that doesn't work, you could try the DOT but I really think this one's a no win.
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