Jilith:
Which flight were you denied boarding on: The Edinburgh-JFK leg or the JFK-Orlando leg.
You say "got on the plain at JFK to discover someone in my seat" and then later in the narrative you say "I went to the delta counter as soon as I got to JFK."
I am just a little confused as to where the denied boarding occured. If it was at JFK, then it appears that you should have been provided with Denied Boarding Compensation or "DBC" in a cash payment. As Azstar stated, the DBC compensation is 200% of the price of that ticket, up to a maximum of $800.
You could accept the Delta Dollars but the cash option must be made available to you.
If you were denied boarding in Edinburgh, our DOT rule does not apply.
Either way, please file a complaint with DOT at the link provided by PHXFlyer.
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