1. Your initial complaint is about Continental's adherence to FAA regulations to not fly a plane which has a known safety issue - namely a fuel pump indicator lamp being out. Ridiculous.
2. I traverse Continental's Newark terminal many times a year. There are 3 concourses, not "several" as you stated. Yes it does take time if your arriving and departing flights are at opposite ends however it is no worse than any other US hub.
3. When you were told your re-booked flights were the "best they could do" that's probably the best they could do. At least they got you on a single connection flight in the same general direction. Had you been flying Delta they would probably have sent you to Salt Lake City first! What were you expecting? A chartered aircraft perhaps?
4. The dollar amount of the vouchers has been the same for a few years now. At least you can apply it towards the price of a meal. The airline knows there is little that can be purchased for $8 at the airport but what are you going to do?
5. Why are you complaining about the time it took you to clear Mexican customs? This is something that is totally out of Continental's control.
All in all you arrived at your destination safely even though you were delayed several hours. You say you have contacted Continental several times but what more do you want from them? You claim they mis-handled your situation but it seems they got you on the next available flight to Cancun. Be thankful it was only six hours later and not the next or following day.
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