Complaint: Canceled / Delayed / Overbooked Lost a day due to lightbulb
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  #6  
Old Apr 29, 2009, 10:53 PM
jimworcs jimworcs is offline
 
Join Date: Jan 2008
Location: Lot et Garonne, France
Posts: 3,197
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Judge..

Quote:
I turn it over to the next guy who will probably say this is forseeable and shouldn't have happened.
you don't mean me do you? Actually, I do think maintenance problems are within the control of the airline, but although I would certainly couch it in less combative terms.. I kind of agree with Phx on this issue. Try not to faint. If an aircraft goes tech, I prefer that they fix the problem properly. If that delays me, so be it. Chalk it up to s*it happens. I also feel that Continental did a reasonable job of getting the family to their destination.. admittedly very late, but at least on the same day. I therefore do not think the family are due much in the way of compensation. Maybe some miles or similar gesture.

However, I take issue if Continental then went on to lie to the customer and blame the delay on the weather, Delta style. Airlines are notoriously dishonest about these issues and this kind of lying needs to be challenged.

Now, onto Leatherboy....

Quote:
it was a light bulb not working that downed Eastern flight 401 in the everglades in 1972
Er.. not really. The Eastern crash into the everglades was caused by pilot error due to loss of situational awareness. The role of the burnt out lightbulb was a minor event in a catelogue of errors made by the flight crew. The aircraft itself was fully functioning and had no defects which contributed to the crash. It was a controlled flight into terrain (CFIT) event, meaning the aircraft was fully under control at the time of the crash. The ghost stories are good though...