you were treated awfully and they had no right to speak to you like that
and if it is true that pre-boarding isnt allowed at the airport the staff member had easier and more polite way to let you know that you couldnt preboard, and absolutly absurbed/outragious how she spoke to you about your and your daughters bag, that should never happen, if the bags were big and take up space than i can see why she would have a problem but even then she didnt need not to be so blatently rude about it.
i am sorry for your experience and you should complain to AA for her actions, i doubt anything would happen about the pre-boarding thing because they can say its safety precautions but the staffs actions seem to be out of line
also, calling an airline and asking about preboarding wouldnt help, as they are not in the airport and the info was wrong (not your case but seen it in at least one other post)
i am pasting a reply i made on a diff post as it sumwhat applies to yours
i have never flown americam airlines, but dont they make announcements that say passengers with small kids, people who need help boarding, and elderly please...etc come up and board?
i know that in Europe (at least england-and yes heathrow which is xtremely busy) and Singapore always say this announcement and i know that the airlines i fly on always have some sort of announcement
i know this because i used to live in england and singapore and traveled alot
so i believe that tjat this system should be used, it is less hastle, and would solve the problem
it provides both adaquet time for you to get seated and other passengers to board
but you should have evidence that you need help....such as a baby with you, a walking stick, noticably pregnant, so that people dont take advantage of the earlier boarding
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