I am glad that a passenger decided to finally step up to the plate and make people aware of this. Although I do agree that some employees are very rude for no reason at all. Also with the whole police subject, I know of some employees that absolutely abuse the ability to call the police for a situation that does not need to be escalated. I myself have called the police on passengers twice in my airline career. Once because a passenger threw his cell phone at me and hit me in the head, and once because a passenger was sitting in the boarding gate talking about "a repeat of 9/11". To me those were situations that needed to invlolve the proper authorities. I do agree that employees that abuse this ability should be punished in some way. Calling the police everytime a passenger raises their voice is completely a waste of everyones time.
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