I am also sorry to hear about your missed anniversary trip. However what should have been done, was what was suggested first and that is to let the travel agent handle the refund. Most folks don't realize that when you book through an agent such as a local travel agent, orbitz, etc, they can just as easily rebook, cancel, refund your reservation just as any airline reservation can, maybe even do a better job. I had an issue with JAL once where I needed to cancel my trip, however I just called air gorilla, the agents who booked my flight, handle my refund. True I lose some cash because of cancellation fees, but i still got most my money back. Just a tip for those who decide to book through an agent, just call them up and let them handle all the details.
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