More and more it seems that airlines are getting away from pre-boarding. Most now only offer it to persons with disabilities and unaccompanied minors. It seems that allowing families with young children to pre-board is left to the discretion of the gate agents. If there are a number of families with young children then they might allow pre-boarding while if there are only one or two they will just skip to general boarding.
Finally, if you are told "no" by even one agent it is wise to just defer to that agent's decision. It might not be the right decision and you might have been told the complete opposite by every other employee but why risk being denied boarding altogether just to plead your case with one, and in this case apparently disgruntled, airline employee. It's just not worth it. Better to just do as your told, not cause a confrontation, and then register a complaint after the fact.
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