SB, exactly the point I tried to make. This person working the Providence baggage claim just shut down the conversation. Walked back behind the counter and tried to engage in other business. Staying around in the hopes my mere presence will change the outcome to my favor is wishful at best and a waste of my time. I have more important commitments than to argue with one who may or may not be following policy.
I took cell phone pictures outside the baggage claim entrance to document the condition of the bag and vowed to deal with this on my schedule, not theirs.
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