Did you ever stop to think about the fact that there may have been a reason that it took so long to board the aircraft, and that it wasn't due to "unprofessionalism" by the AA employees. Did you ever stop to think about the fact that those employees who were on their cell phones, were using the phone to contact someone about an issue with the flight. I've had to use my personal phone to do just that on more than one occasion. For that matter, the employees on their cell phones may not have been AA employees. Many of the skycaps, and other airport workers, wear similar uniforms to many of the airline employees, some almost identical.
If the flight before, going to the same destination, SFO, was canceled, did you ever stop to think that the weather may have still been playing an issue in SFO, and that is why it took so long to board. The aircraft could have been on a ground delay, and yet the crew still said it was okay to board, but they wouldn't be departing for 1.5 hrs, so, "take your time". I've had that happen on more than one occasion.
I'm not trying to be rude, or discount your complaint, I'm just pointing out that there may have been much, much more to it, than you know, or understand. Passengers almost always have their own perspectives, and make assumptions, without knowing the details as to what is really going on, and why certain things happen as they do.
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