Complaint: Baggage Problem Northwest RIP-OFF
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Old May 14, 2009, 2:42 AM
Butch Cassidy Slept Here Butch Cassidy Slept Here is offline
 
Join Date: Mar 2008
Location: Nearest Airports: COD, BIL, WRL
Posts: 577
Default Sort of, hiding your fee schedule and policies

The question isn't does the airline disclose the given fee. More accurately, the question is how FORTHCOMING is the airline about their fees and, as I indicated in a previous post, policies that can rival the Internal Revenue Service Code. Are there any US-based airlines which make their entire fee schedule available at their kiosks? I don't think so. It's not that hard, or even expensive. Just attach a rack and fill it with one page flyers. Sounds crazy? Up until approximately 10 years ago banks, essentially, "hid" their fee schedule. After a lot of complaints the Feds stepped-in and, today, when you open an account, you are handed a fee schedule. Restricting the availability of a (airline) fee schedule to those who have the ability to use a computer, and access to one; and those who are able to read-through text written on a college level reading ability; and, finally, those who are willing to spend 30 to 45 minutes searching for the information is NOT disclosure in any reasonable sense. Suggesting this info is available on the phone is a joke. Assuming one is lucky enough to reach someone who's native language is English, the response to a request for a given fee will probably be a "hang-up."

Given the fee charged in this example this individual would have done better to take that bicycle to a UPS Store and have had it shipped. Certainly, with UPS or Fedex, there would be a smaller likelihood that the bike would be damaged; be stolen; or go missing.