[PHXFlyer]

Originally Posted by Butch Cassidy Slept Here

The question isn't does the airline disclose the given fee. More accurately, the question is how FORTHCOMING is the airline about their fees and, as I indicated in a previous post, policies that can rival the Internal Revenue Service Code. Are there any US-based airlines which make their entire fee schedule available at their kiosks? I don't think so. It's not that hard, or even expensive. Just attach a rack and fill it with one page flyers. Sounds crazy?

Not expensive? Really? Paper flyers would become outdated the moment a single fee printed on them changed. Not to mention the number of trees wasted. It's starting to sound crazy.

Restricting the availability of a (airline) fee schedule to those who have the ability to use a computer, and access to one; and those who are able to read-through text written on a college level reading ability; and, finally, those who are willing to spend 30 to 45 minutes searching for the information is NOT disclosure in any reasonable sense.

I was able to navigate to the correct page in under 30 seconds, not the 30 to 45 minutes you suggest. There is also a search function. Simply type in the word bicycle and, "viola!", there it is! Also, access to the internet is as close as one's public library. I also disagree with your assertion that the typical airline website, or any other e-commerce website, is written at a college level. If that were so, Southwest would sell very few tickets on their website!

Suggesting this info is available on the phone is a joke. Assuming one is lucky enough to reach someone who's native language is English, the response to a request for a given fee will probably be a "hang-up."

I called Northwest customer service. Reached a US-based English speaking representative immediately, and had the answer to how much it would cost for a bicycle in just over 3 minutes.

Given the fee charged in this example this individual would have done better to take that bicycle to a UPS Store and have had it shipped. Certainly, with UPS or Fedex, there would be a smaller likelihood that the bike would be damaged; be stolen; or go missing.

Agreed!