Complaint: Canceled / Delayed / Overbooked Cancel of flight to Cancun
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  #4  
Old May 18, 2009, 8:02 PM
mars6423 mars6423 is offline
 
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I do believe that you should be entitled to some sort of refund, maybe not a full refund if you changed the flights as there are transfer fees, but even so they can/should be waived since it wasnt up to your discretion

however there is one thing that you have incorrect, and that is other airlines not canceling their flights

i have heard and seen many flights going to cancun, as well as other places in mexico, canceled and sometimes it doesn't appear online when your looking at flight schedule but when you are booking that flight an alert should come up, they have even been saying so on the news so it is somewhat still your responsibility to understand the circumstances

either way, you are still entitled to a refund and you should pursue one by contacting jetblues customer service/complaints

and when did you book your flight?