Complaint: Canceled / Delayed / Overbooked Flight cancelled we were never contacted
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  #5  
Old May 19, 2009, 2:36 PM
katheworsley katheworsley is offline
 
Join Date: May 2009
Posts: 3
Default canceled flight

We flew to Oaxaca May 4th-to return May 19th. Evidently Continental canceled our return flight on May 4th; changing the return date to the
17th. Neither Alaska nor Continental contacted us. The only reason we found out was because Alaska posted gate information for the May 17th flights AFTER the departure time for the first leg on May 17th. I have a hunch both Continental and Alaska are at fault. We have flown Alaska for years and they have always notified us of changes no matter how miniscule.
What is most disconcerting to me now is I cannot book my seat assignments online and when I cal Continental they refuse telling me I have to wait until we get to the airport. I have a hunch they are overbooked.
Once we get home I will spend some time in person with both airlines to get some sort of compensation. Do you ave any suggestions?