Complaint: Canceled / Delayed / Overbooked Flight cancelled we were never contacted
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  #7  
Old May 20, 2009, 4:02 AM
Jetliner Jetliner is offline
Former Airline Employee (NOT OFFICIAL REP)
 
Join Date: May 2008
Posts: 495
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Something many people don't realize is that when you book with any agency (brick and mortar travel agent, online such as Orbitz, or in this case another airline) the airline you are flying on generally does not get your contact info. When the airline agents look at your reservation it will usually show the travel agency's contact info, not yours.