[lesws]

• One Hour flight SFO to LAX delayed two hours - no aircraft in SFO
• Gate personal continually assures us we will make connecting flight at LAX
• LAX flight departs gate as we enter LAX terminal (LAX flight is once a day flight to Kauai with next flight in 24 hours)
• AA Customer Service denies hotel accomadation claiming weather delays at SFO; Our SFO flight landed and took off in 40 minutes. The problem was the flight from St. Louis arrived an hour and half late with no weather problems in St. Louis.
• Our plane was an MD80; AA cancelled 1000+ flights due to electrical maintenance issues in the 3 day period of our flight date. Yet AA refused to acknowledge delay as their problem.
• Return flight LAX to SFO 10 days later. At scheduled boarding call AA gate personal discover they have no flight crew. .
• Fight is delayed over an hour.
• Apologies from AA - NONE
• I'm 54 years old. First flight on AA. Worst flight for above reasons as well as airline comfort and services I have ever been on.
• Southwest waits for connecting flights. Jet Blue has entertainment electronics that work and seat space is more comfortable. Korean Air smiles while they assist you and while they are working you are important to them; Northwest (Air China) understands that your comfort means something, Alaska Airlines always courteous and helpfull even when things go bad.
• I sure hope that the Federal Government doesn't decide that AA is one of those companies that is too big to fail. It needs to go and give up its gate space.