Trumped up baggage charge
Beware!! I recently had a bad experience with AirTran and noone including the CEO was helpful. I was charged a $39 add on fee on the RETURN leg of my flight from Dallas for my standard Tumi garment bag. They advised me that the overall exterior dimensions of the bag were too large (not due to overweight or overpacking). I have flown numerous trips with this bag and have never been charged such a fee. I suspect that the employees are incentivized to generate add on fees and queried the CEO on this matter, but got no response.
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