This type of random dimension enforcememnt seems to be happening more frequently at AirTran. Remember for every complaint we see posted here there are probably hundreds we never hear about. Someone needs to write a letter to the Attorney General of the State of Florida where AirTran is headquartered to have them look into the unscrupulous practices.
In the mean time, I have a suggestion. If you know your bag is within the allowed weight and dimensions and the agent insists that you pay an excess fee or not fly, go ahead and pay the fee ON A CREDIT CARD. Do not use a debit card if you don't absolutely need to. Then if presented with anything to sign DO NOT SIGN THE EXCESS FEE RECEIPT. This is VERY important. They've already swiped your card and have your funds. Simply REFUSE TO SIGN. Wait until the charge posts to your account (not just pending or a hold or approval) and call your credit card company or bank and DISPUTE THE CHARGE. Tell the CC or bank representative that you DID NOT SIGN ANYTHING. They should at least temporarily reverse the charge pending investigation. Without yur signature AirTran has little choice but to accept the chargeback.
|