Complaint: Baggage Problem Trumped up baggage charge
View Single Post
  #4  
Old May 25, 2009, 1:06 PM
bah humbug bah humbug is offline
Airline Employee (NOT OFFICIAL REP)
 
Join Date: May 2008
Posts: 64
Default

There are times when a bag could be overweight/oversized one way and not on the return, depending on what is in the bag. If your bag is 62" and over, you will be charged. This is standard with all airlines (check their websights if you don't believe me) they don't always enforce it. I admit there is a lot of inconsistancy with airlines not enforcing their rules, but please don't take it out on the person who is doing their job.

By the way PHXFlyer, you are never given anything to sign when you buy a ticket or pay for fees. The fact that you gave over your credit card is enough. There is no way someone went into your pocket to get it. CC companys may reverse a fraud charge, but if you were charged a fee, and you went into your pocket and handed over your card, that is not fraud. It is just a valid charge that you do not agree with.