I think there should be a note that anyone seeking legal advice, should not post complaints like this on the site as it compromises their case. You're asking to be reimbursed 21,000, but then you also state that your father refused medical assistance even at the request of the crew. If he refused, what can virgin do? And as far as the seating is concerned, which seems to be the heart of the matter, well I think the two and two arrangement should have sufficed and if need be you could always get up and check on them,especially if you are that concerned. I travel with my parents alot too and their health is not so great. At best I make sure they are seated together, and I am in the position where if need be I can assist them. Finally if your plan is to seek legal help, you definitely shouldn't have sent this letter as you state your father refused treatment, since he refused then the entire case becomes moot. But the biggest reason why they did not respond it's because you did not give them what they asked for, which was the medical records and expenses incurred due to the burn. Not the cost of the rooms, cabs, food, etc. That's probably why they did not answer you. Good luck with your case, and please update us on this, i'd like to know how it ends.
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