Complaint: Customer Service Don't Fly Alaska Airlines!
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  #3  
Old Jun 1, 2009, 7:55 PM
abutterfinger25 abutterfinger25 is offline
US Department of Transportation Employee
 
Join Date: Jul 2008
Location: Washington Metro Area
Posts: 197
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Tip to all passengers. When you disclose your medical condition to a carrier employee, try to refrain from exagerating or using phrses like "life threatening". The carrier could, and routinely does, deny a passenger transportation based on its belief that a passenger may not be able to complete a flight without extraordinary medical assistance. The carrier will then demand a note from your doctor clearing your from travel. The carrier is within existing regultions by making these decisions. This is for anything from peanut allergies to the situation described by Elena.

Please note that I am in no way insisting that Elena exagerating her medical condition, however, I have seen instances where passenger's have exagerated and then when told they could not fly, tried to back-peddle to no avail.

Quote:
Originally Posted by Elena View Post
I also explained that I needed to get home because of health issues that I have to manage very carefully or I could be put into a life threatening condition. I told her that I have a serious chronic disease called Crohn's disease and that the stress they were putting me through was causing my intestines to swell. If the swelling gets out of control, the situation can become fatal.
Note to administrator: Can you please move this to Alaska's board.