Complaint: Customer Service Don't Fly Alaska Airlines!
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  #10  
Old Jun 2, 2009, 12:31 AM
mars6423 mars6423 is offline
 
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i agree with butterfinger and partially with bah humbug

i am sorry to hear about your condition and the stress that you were put in, and there should have been more understanding. However, you also have to understand that it is also dangerous for an airline to take a passenger who is deamed to have a life threatening illness as if something happens in the air than there are few actions that can be taken and there are liabilities and responsibilities that must be met. The airlines like to cover their butts but they also are doing this to help you. The airline has the right to not allow you to board due to your situation, even though it may seem unfair to you, but if god forbid something does happen to you or any passenger with a illness midflight it is alot harder to deal with and precious time would be lost if it is fatal, and for the other passengers it would be unfair for them to be put into that situation.

The only part i agree with with bahhumbug is the fact that you were late to check in and had to sign a waiver. It may say that you voluntarily agree to the bags going seperatly but you were late so you have to understand that this maybe one consequence, so even though you may say you didnt volunteer to do this you kinda stepped into it and the airline (alaska) told you what would happen and in that case you would still get your bag(s)

the actions of the staff were over the top rude and harsh if what you say is accurate