Complaint: Customer Service Jet Blue Has No Heart
View Single Post
  #2  
Old Jun 2, 2009, 11:41 PM
PHXFlyer PHXFlyer is offline
Banned
 
Join Date: Dec 2008
Posts: 1,366
Default

Is the 7 hour connection time a "forced" connection or is there an earlier flight from JFK to your final destination but with no availability for the award? If it's the latter then under their rules they can enforce that because a connection of more than four hours is considered a stopover. If it's the former then they should allow it becase you have no choice given their schedule.