Quote:
Originally Posted by Inkedadeal
If theft was not rampant, there would be no need to have a process, forms, and even a category ("pilferage reports") to manage the situation.
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This does not mean that it's rampant. EVERY airline in the world has a pilferage procedure and claims process.
Quote:
Originally Posted by Inkedadeal
What I don't understand is why it has to take this long. Whether at ORD or PHL, United knows who was on duty and who worked that flight. Why not act like a bank does- swiftly- to start the investigation?
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Oh they will investigate, but who do they look at? Even checking in at the gate, your bag could have been handled by 6 or 8 different people. All they can do is look for patterns to be able to narrow it down. As I said, tracking down thieves is a lot more complicated than you think.