File a complaint with Alaska and give them her name and the airport. Tell them you want someone to get back to you, they will, Alaska is actually pretty good at customer service and they do care... it's the bitter angry, desk agents you run into every once in a while that can ruin it for you. She just hates her JOB... intersting enough I once ran into a Sonya at Seattle Alaska who was the SAME way... I called and filed a complaint specifically about her.
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