Hey Butch, before you try to squeeze in your garbage bashing of airline employees, why don't you think about your post first.
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Originally Posted by Butch Cassidy Slept Here
Did not file a report because the line at the baggage service desk was too long.
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Except that 99.9% of claims are done via phone. People don't unpack at the airport. And don't come back with some crap about not answering the phones, since the only way the people know how to get in touch with the office is by calling the reservations line. Yes, they do get through to the office.
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Originally Posted by Butch Cassidy Slept Here
Filed a report which was subsequently "trashed" by baggage service staff
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It's not possible for an agent to trash a computer file.
Quote:
Originally Posted by Butch Cassidy Slept Here
Were unable to file a report because of hostile baggage service staff and/or unwarranted
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Refer to #1.
I;m sure there's people that don't report items missing, but if it's of any value they sure will. The airlines also get calls of a missing shoe, or something similar. Usually turns out it was in an unsecured side pocket or the TSA dropped it during physical inspection, etc. Here's a good one - I actually had a couple cases where someone gained an item. Never was anything of value. The only logic we could ever put behind this was the TSA was checking two bags too close to each other and got an item mixed up.