Great letter, hbb. And mars6423 misses the point. Although airline employees are frequently frustrated by lack of communication and misinformation provided to them by their employers, and are frequently the targets of attacks by some nasty passengers, they still should not reply with attitude or hostility since it serves only to antagonize people. The flight attendant merely needed to respond with "I believe all flights will be delayed.....", and the gate agent could have taken 1 second to check flight information in the computer and respond. That's all hbb was requesting. He wasn't holding them responsible or blaming them for any delays.
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