Complaint: Customer Service International flight #67 Zurich to Atlanta
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Old Jun 7, 2009, 10:13 PM
PHXFlyer PHXFlyer is offline
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The crew was discriminatory? Excuse me?

It was you, sir, who felt the need to mention the perceived nationality, age and physical appearance of the crew members you had a "problem" with.

Quote:
Originally Posted by tcgman View Post
...a senior Swiss-German flight attendant emerged from the first class area and screamed at my wife [1], waving her finger at her making gestures as though my wife (who is of Malaysian descent) could not understand her intent.

...we asked a flight attendant with white hair (approximately 60 years in age) about food for our daughter (a ticketed passenger). [2]

...another flight attendant (with died black hair, approximately 60 years old) emerged from the flight attendant area behind business class and yelled at my wife, "Is there some sort of problem here?" [3]

During the whole flight, the woman with white hair approximately 60 years old, would push her cart past my seat in the first row of economy section to the next row. To receive a meal, I had to turn around and ask that same attendant for my meal and drink. [4]
A few questions and observations from your posted accounts:

[1] I highly doubt she "screamed" as you say, but you were there, not me. However, if your child was out of her seat or out of the control of your wife while the aircraft was preparing to depart, it's the flight attendants JOB to ensure, primarily for the safety of YOUR child, that ALL passengers are seated and buckled-in.

[2] If your daughter was a "ticketed passenger" as you claim, then why was she able to get free from your wife's arms and why did your wife then hold her during takeoff? Did you purchase a seat for your daughter or are you referring to an "infant ticket" which is required of all lap infants on international flights and is NOT a full-fare. As for the child's meal, did you request it through reservations at least 12 hours before your departure or did you just assume having an infant ticket would trigger a special meal request?

[3] Again, I wasn't there so I can't know for sure but did she actually "yell" as you say or simply speak in a deliberate tone of voice. I have traveled hundreds of thousands of miles on various airlines and have yet to hear a flight attendant "scream" or "yell" at a passenger. I have seen plenty of children (and adults) scolded for various reasons but never has the volume or tone of voice risen to the level of a yell or scream.

[4] Flight attendants usually move the carts several rows at a time and then backtrack for the drink and meal requests from each row. It just wouldn't be efficient to stop the cart at each and every row. They know best how to do their jobs without any input or criticism on your part. Perhaps if you had just been patient she would have gotten to your aisle a few moments later.