Quote:
Originally Posted by DNM95377
We WERE there, 30 minutes on the dot prior to departure...standing at the ticket counter...with the expectation that somebody would be available to check us in. Allegiant did NOT meet our basic/reasonable expectation that a breathing human being would be available at the counter...like most ANY service business out there...from the corner convenience store...to Neiman Marcus. I wish I could just shutdown my business when it was convenient for me to do so to save on some payroll...why don't I? I don't because I KNOW that I won't be in business very long if I don't provide the service my customers expect. Business 101. Look it up.
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From the
Allegiant Air website:
Quote:
- What time should I arrive at the airport for my flight?
- Allegiant Air recommends arriving at the airport at least two (2) hours prior to scheduled departure. Customers need to be checked in no less than 45 minutes prior to scheduled departure which is when the Ticket Counter closes.
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You were late. Plain and simple. The reason Allegiant is able to offer low fares is that they keep costs down. Those costs include labor. As was mentioned up-thread even major airlines have cross-utilized agents at smaller airports. They run the ticket counter and then close the counter and move to the gate to act as the boarding agent. It's just the way they do things and it's made perfectly clear on their website.