It is misleading...it is inconsistent...and again...I don't feel it is the customer's responsibility to have to try and decipher and compare notes from the confirmation email against their website.
No, Allegiant doesn't offer on-line check in, nor did I have any baggage to check. Funny thing is that at this particular airport...the gate, the check-in counter, and the luggage carousel are pretty much one in the same..we aren't talking a big place here.
It just seems like Allegiant is looking for reasons not to make your experience a good one with their hard nosed policies...rather than empowering their employees to do, within reason, whatever it takes to satisfy basic expectations. I realize that mistakes happen...but how you recover from those mistakes is what matters most.
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Originally Posted by PHXFlyer
That is a bit misleading, however, being in the gate area and at the check-in counter are not the same thing. Most airlines do have a 30-45 minute cutoff time for checking in 9it varies from airport to airport) however you can sometimes cut it closer if you do not check a bag and check in on-line ahead of time. Could you have utilized on-line check-in?
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