Response from AA after filing with BBB:
I was sorry to read your report that you received incorrect information about the fee involved to reinstate your ticket. The reservation indicates that the fee was explained to you. We regret any misunderstanding and while we do not agree with the refund you have requested, as a gesture of goodwill, we've made arrangements for an eVoucher (see details below) for you to use toward the purchase of a ticket to travel with us.
The reservation indicates that the fee was explained to you.
-> My a**, if AA had the audio recording of my phone call, they will know that their agent f***** up
Final result: got $150 eVoucher...
PS: to mikeynla: Are you working for AA or any airline company???
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