I think the debate here has gotten bigger in scope than it needs to really be. The issue that I have is that I don't think Allegiant's rules and policies are handled "fairly" in the overview. Legal perhaps...shady at best. That's the bottom line. I feel that they are trying to cut corners and costs so much, that they have no choice but to play games in order to "make up the difference" so to speak. That's where I have the problem. Play things straight up...be fair...be honest...be transparent...act like you WANT to be in business serving customers...rather than viewing your customers as an incovenience. "Do the right thing" when you can and are able to do so. I feel that Allegiant could have chosen to do the right thing...make themselves look good by going above and beyond to give good service. Instead...the wanted to take a page out of the DMV or Post Office customer service manual as their template and act like noncaring government zombies "just doing their job".
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Originally Posted by PHXFlyer
I think you may have missed this in the original post...
It sounds to me like this was more of an error of complacency. The OP also stated he thought the recommendation to arrive at the airport 2 hours early was ridiculous. Perhaps the first time he indeed arrived with 2 hours to spare and ended up waiting around at the gate. So perhaps the second time he only arrived an hour early and was still ok. This time it seems he cut it too close and it bit him in the butt. Lesson learned. But he still seems to want to blame the airline when he made a choice to arrive at the check-in counter with only 30 minutes to spare. There was no mention of a flat tire or traffic jam so this was a situation that was entirely within his control.
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