Sadly, not kidding at all. 9 years ago I lost a corporate account because another exec wife called me to say she wanted to upgrade her husband's flight to Germany. I said that I didn't have him booked anywhere in Germany, only London. She replied "Yes, London Germany". When I, quite delicately, explained that London was in England not Germany she hung up on me. The next day the secretary called and said that their account was being moved to a different agency due to a personalty conflict.
I guess it just takes all kinds!
|