Quote:
Originally Posted by Jetliner
On the point of putting the crutches halfway down the plane, the question then becomes, how full were the bins?
Regardless, though, sounds like the violated Part 382, which is the regulations for passengers with disabilities, and being you were on crutches, you qualify. Write Southwest and the DOT.
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A. The OP should have been allowed to pre-board (perhaps behind BusinessSelect and A-Listers) so bin space shouldn't have been an issue. If it was, then...
B. Contents of the bin closest to the OP should have been moved to accommodate the crutches.
This is definitely a valid DOT complaint. To the OP: Draft the DOT complaint letter first then include a copy with your correspondence to Southwest.