AA Earned a Lifetime Customer
Thanks PHX Flyer!
I wrote a second letter with my company's letter head and faxed it to customer relations. I also went to the Huntsville airport and spoke to the local representative. I told her my story and asked if she could help. I was instructed to return the next day and speak with the manager.
When I returned, I presented all of my information, and she reimbursed me--down to the last penny. She asked me to check my bag tags in the future and apologized for the mis-hap. A few hours later, I received an email from a representative explaining that this is not the normal policy, but the airline made an exception due to the circumstances.
I will be an American Airlines flyer for life. I am completely satisfied and could not have asked for a better deal.
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