Complaint: Customer Service Delta Airlines Treats Dogs Better Than People
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Old Jun 20, 2009, 2:34 AM
mars6423 mars6423 is offline
 
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i am very sorry about your situation

however people are right, Delta doesnt own the airport and do not decide what store goes where.

I live in the NY area (15mins from EWR and about 20miles from JFK) and the weather was terrible and my cousins flight was cancled in Feb 2007, so weather is a big factor and i am suprised that they didnt cancel the flight but they deemed it safe to fly so they attempted to go ahead with it

The airlines dont decide where a plane goes, they have an alloted amount but essentially its traffic control who decides

And about the Lufthansa "jumping" infront for de-icing, in many situations an international flight will be given priority over domestic flights

And it sounds like tht dog should have been in a crate and not with the passengers (unless it was a seeing eye or special needs dog) but i think you maybe overreacting about giving dogs more "freedom" than humans, it is easy for dogs to get bloodclots and other issues if they are kept in the crate for extended periods, and walking it around giving it a little exercise will help the dogs out alot, so if you owned a dog and it wasnt walked for a long period of time and something happened due to it than you would probably think differently, its a good thing that they allowed the dogs to be walked, and it is true that if passengers leave the plane it is a security issue

i am sorry that you went through that