Etihad Airways - Customer service
Well, recently I had travelled by Etihad from sydney to cochin via abu dhabi. I knw that the route is kind of weird ..but it was an emergency situation and this was the only ticket i got.....therefore i had 16 hr transit at abu dhabi international airport....
In the hurry i forgot to mention to my travel agent to fix me up with an accomation option at abu dhabi...so when i am not going pick etihad on that...that was my mistake...
but when i heard they dnt offer any food vouchers, i was too angry to respond....In dubai, when i had a stop-over for even 3 hrs I had got food coupons.....Aftr this incident I am seriously considering whether etihad belongs to the same country as UAE....frankly this is not customer-oriented service that they are providing....this is a type of anarchist behaviour.....customers should follow suit what the airways decide on...thts brilliant customer service!!!!!!!!!!!!!!!
anyways i am posting a detailed repot in my blog.....and I am gng to advice all my friends to avoid etihad by all chances...they may be cheap but the service is bad...very bad...
I am going to quote the same thing for all the people that ask for advice to me regarding theri travel plans....via etihad.....
Regards
Jeeth
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