The Follow-up
Thanks AZStar, I did read this in the US DOT Aviation Consumer Protection Division Overbooking Fly Rights which I'm printing out and taking with me the next time I take my wife to the airport.
I've also posted the following to our city newspaper, our TV station and my Congressman ...
To The Philadelphia Inquirer, ABC 6 News and my Congressman, Joe Sestak,
I think it is wrong for airlines to be allowed to overbook flights indiscriminately. How do I initiate litigation to correct this unfair practice? If there are those that want to make a reservation on a booked flight then they, and they alone, should carry the risk of no seats available. If the airline needs to adjust their policies and rates for refundable and non-refundable tickets to ensure a profit then so be it but selling services which you know you can't provide, is wrong! And limiting compensation efforts for such egregious practices adds insult to injury. A handful of airline executives get richer at the expense of often times significant disruption in a multitude of consumers' paid in full travel itineraries. There are enough security, natural and mechanical frustrations that must be mitigated in travel today that compounding this with greedy profit motives is simply unpalatable.
Thanks,
Larry Esposito
(LJEsposito – yahoo email)
P.S. I am following up with a 3 page letter (Facts, Frustration and Follow-up) to Deborah Thompson, US Airways Director of Consumer Affairs and Doug Parker, CEO.
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