[caribketch]

I'm awaiting ankle surgery and use a cane. On a Southwest flight recently that originated in San Antonio and required a Nashville connection, there was no problem pre-boarding where the flight originated. I didn't need to explain the discomfort experienced by prolonged standing, but when I approached the agent in Nashville the rules had changed: the only pre-boarding involving disabilities was for wheelchairs. The woman's attitude was cold and less than interested, and I was not about to plead. I'm a senior citizen and a 100% disabled veteran, but there are limits and I chose to not stoop to her level. So, I did as instructed (a solution that made absolutely no sense) and waited until the first group to board at which time I was allowed to board before the second group. There was absolutely no advantage, because I stood behind at least 20 people as the first ones sought seats and placed their belongs in the overheads. I realize now that Southwest's flights are cost effective and very efficient, so much so that they can virtually ignore complaints. But all that glitters isn't gold...