See above for disgruntled United airline employee.
Despite your Mom or whoever you know that works for United, thier customer service was garbage. And they are not within thier rights to cut staff and then blame thier inadequacies for service on the consumer. People have all degrees of computer literacy and if they struggle, United should have been willing and able to help, which they were not. Save this post, and all those of the others you felt you were entitled to berate, and read then when you are a bit older then maybe you will to realize what and upstart jerk is.
And you are an airline sympathiser- you aren't foolin' anyone.
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