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Originally Posted by AirlineComplaints.org
Whenever a member describes an airline employee as "rude", for example, that is simply their opinion which they are completely entitled to and at liberty to express.
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While that may be true, she did more than just say he was rude.
Quote:
Originally Posted by AirlineComplaints.org
Correct, so let us not generalize and state that people can sue (and insinuate they'd actually have a case) for simply having their names posted on the Internet. That is simply not the case. For them to even a have a chance at a legitimate case, the seemingly-factual statement being made about them would have to be completely false, a crucial detail Leatherboy2006 omitted for some reason.
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That would be true in a libel/slander situation. But there's also a possible defamation of character suit. See, the problem is they arrived past the cutoff time, and probably when the agent told them they were late, they got upset. What Leatherboy is trying to point out is you only have one side of the story. Also, you are assuming that what they say is factual at face value.
I understand that you want this to be a consumer friendly site. That's fine. However I've had plenty of occasions to witness something that happened where the customer wrote a complaint, and in every single case they have embellished the details, to say the least. Or other cases where someone is making a complaint to me, and when I look at the information in their reservation (such as the history which shows all changes, check in times, etc) and there is no possible way they are telling the truth. Now, not everyone who lodges a complaint is making it up, I'm not saying that. But in too many cases it's some simple complaint, but they turn it into something so much more. In fact, I've seen two complaints on this board (however this is not one of them) where an agent was named that #1 I personally know the agent named and #2 I know that there is no way in hell the agent would even remotely act like the person stated they did. In both cases there was some simple issue (one was they were late the other was a bag size issue) and they blew it up trying to make the agent look bad for their (passenger's) mistake.
The other part too, is that people don't take personal responsibility anymore. See, there's two complaints from the original poster #1 the agent was rude and #2 he didn't try to help. Since none of us were there, let's put #1 aside, or let's even assume he was rude. But for #2, they were late. End of story. What do they want him to do? The airline is not going to hold a plane load of people because the can't get to the airport in time. And true, it could have been a blown tire, or they can't manage time well, who knows. But the bottom line is there is a cut off time and they missed it. But now they want to come on here and smear the airline and the employee.