Let me explain Southwest's boarding procedures as it applies to the Air Carrier Access Act.
1 - Southwest will board all passenger's with disabilities who are entitled to or need a a specific seat to accomodate their disability. The also board any passenger who needs to stow an assistive device or needs to board via the onboard wheelchair.
2 - Southwest will then board all passenger's in Group A.
3 - Southwest will then board any passengers who need additonal time to board. This includes any passengers with disabilites not in #1 as well as families with small children.
4 - Southwest will then board Group B followed by C
Southwest claims that this procedure complies with the provisions of the ACAA as implemeted by 14 CFR Part 382. DOT has apporved of these procedures on a trial basis.
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