I agree completely. I just had an awful experience with AA customer service. They couldn't care less if they inconvenience you. But if you have to change flights, it's a $150 fee per ticket. For my crappy flight and missed connections and screaming baby all the way, they gave me a $50 voucher per ticket. What an insult. I'm done with American. Cancelled my AAdvantage membership and will never use the voucher. Let's not bail them out. They deserve to go under.
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